One participant, followed over time
See every participant's progress.
Follow Jordan Rivera, a fictional participant, from the first text message to the funder report.
Invitation
The invitation arrives by text.
Before any link is created, OutcomeLens checks the person's text preferences. Consent comes first.
Hi Jordan, your 6-month check-in is ready.Reply STOP to opt out.
The form
One question at a time.
Jordan answers on their phone, in a calm form that asks one thing at a time and needs no Salesforce license of their own.
Scores
Scores appear the moment it's submitted.
Points roll up into the categories and tiers your program defined. Nothing is scored by a default someone else chose.
Food Access
3
4
Improving
Housing Stability
23Improving
Budgeting Skill
34Improving
Baseline to six months
Progress, including the slow months.
Each follow-up is compared with Jordan's baseline. Housing held flat for two assessments before it moved, and a caseworker's note records what changed.
Housing Stability
2Baseline22 mo24 mo36 moCaseworker noteProgram dashboard and funder report
From their phone to your funder in one click.
The same answers roll up into the program dashboard and a funder-ready PDF, with the sample size beside every rate.
n = 35
29 of 35improvingn = 35participants6 mosince baseline
The whole journey
Every form Jordan fills out, on one path.
Intake, needs, housing, check-ins, and feedback stay linked to one person, so the slow stretches and the progress both show.
IntakeDay 1
Basic needsWeek 2HousingMonth 16-month check-inMonth 6FeedbackMonth 7Goal metMonth 8Illustrative example. Sample data. The people and forms are illustrations.
When your funder asks
Ready when your funder asks.
Each of these stories becomes a report a funder can read: one participant's progress, one program's outcomes, or every program at once. A number on its own invites questions. In these reports, the answers sit beside it.
- Out of how many?
29 of 39
participants measured are improving in Housing Stability.
- Compared to when?
Each person's first assessment. 35 have been measured twice so far, and the 4 measured once aren't counted as not improving.
- Could that be chance?
Confirmed means the change is backed by a minimum sample and statistical checks, so it's unlikely to be noise.
- And the smallest groups?
In a report, any group with fewer than 5 participants shows as <5, with no exact count or percent.
Founding partners
SLCM Neighbor Network
Before OutcomeLens, intake meant staff filling out forms about a neighbor, and the most important parts of their journey lived in scattered spreadsheets. Today OutcomeLens enables client-led intake: neighbors tell us who they are and what they need, in their own words. That information flows straight onto one record with their assessments and care plan, so our navigators start every conversation already informed and nobody falls through the cracks. It has changed both how we work and how neighbors experience us.
Clare Wallace, Executive Director 
Louisville Urban League
Louisville Urban League has worked with Clint Majors for the better part of a decade. He helped us learn Salesforce from the ground up, led our move to the Nonprofit Success Pack, and became the person we turn to on nearly every data decision. When he started building OutcomeLens, we wanted to help shape it.
As a Founding Partner, we put our real programs in front of it: Jobs, Education, Housing and financial empowerment, Black Business, Expungement, Health, and Scholarship. Our feedback is in the product, and our new welcome form and program intakes are built on it.
What I value most is that OutcomeLens lives inside the Salesforce we already use. Nothing new to log into, nothing to export. The work our staff do every day becomes the outcomes story we tell our funders and the National Urban League.
Chabela Sánchez, Chief Data Officer
Two ways in.
- For executives, program directors, and fundersTell your program's storyOne story for your board, your funders, and your network: outcomes from everyday work, follow-ups that send themselves, and reports a funder can read.
- For admins and buildersLook under the hoodComponents, Flow actions, and your own objects: how OutcomeLens fits the way your org already works.
Pricing and trust
- Starting at $20 per user per monthNonprofits save 20%. Try It and private offers available.See pricing
- Your data stays in your orgA managed package of Apex and Lightning components. Your data stays entirely in your Salesforce org.How we handle trust
- On AgentExchangePassed Salesforce's security review.View the listing